Ecommerce Assistant

We are looking for an Ecommerce Assistant to work hand in hand with our Operations Team, making sure every order goes out smoothly and every customer is well looked after from first enquiry to after sale.

This is a great fit if you are organised, quick on your feet, and enjoy being the person who keeps things moving behind the scenes.

What you will do

• Support daily order fulfilment across our online and marketplace channels, making sure orders are processed, packed, and shipped on time
• Handle pre sale customer enquiries (sizing, stock, delivery timelines) and post sale follow ups (order status, returns, exchanges) across our platforms
• Work closely with cross functional teams, including the warehouse, to keep orders moving and resolve issues quickly
• Keep order and customer records accurate and up to date
• Flag stock, delivery, or listing issues early, and troubleshoot technical glitches on our platforms so they do not hold up orders
• Take ownership of your tasks and, over time, be able to run the day to day order and customer service flow independently
• Pitch in on marketplace admin and ad hoc ecommerce tasks as the business grows

What we are looking for

• Comfortable working with online orders, marketplaces, or customer service (experience is a plus, but we will train the right person)
• Strong problem solver who can think on their feet when things do not go to plan
• Clear communicator who works well with different teams, from customers to the warehouse
• Comfortable troubleshooting basic technical glitches
• Careful with details and good at keeping things organised
• Able to juggle a few things at once and stay calm when it gets busy
• Basic comfort with spreadsheets and online seller tools

Why join us

• Small, close knit team where your work makes a visible difference
• Well loved brands and a growing online business
• Room to learn the full picture of ecommerce operations