Guest Relations Officer 客户关系专员

Guest Relations Officer

客户关系专员

Working Location: Vision Exchange, 2 Venture Drive, Singapore 608526

Work Week: 5.5 Days Work Week

Annual Leave: 7 Days Onwards

Job Scope & Key Responsibilities | 工作范围及主要职责

• Welcome clients warmly and provide a professional first impression of the Company.

热情迎接客户，为客户展现公司专业的第一印象。

• Meet clients at designated MRT stations or agreed meeting points and escort them safely to the outlet.

在指定地铁站或约定地点接待客户，并安全引导客户前往门店。

• Contact clients prior to their appointments to confirm arrival time and provide directions where necessary.

在客户预约前联系客户确认到达时间，并在需要时提供路线指引。

• Assist clients with wayfinding and ensure they arrive at the outlet in a timely manner.

协助客户寻找路线，确保客户能够及时抵达门店。

• Provide basic information about the Company's services, promotions and facilities when required.

根据需要向客户介绍公司的服务、促销活动及设施信息。

• Ensure a smooth and pleasant customer experience from arrival until handover to the outlet team.

确保客户从抵达至交接给门店团队期间拥有顺畅及愉快的体验。

• Coordinate closely with outlet staff regarding client arrivals, appointments and any special requests.

与门店员工密切配合，协调客户到达、预约安排及特殊需求。

• Monitor appointment schedules and promptly communicate any delays or changes to the outlet team.

关注预约时间表，并及时向门店团队反馈任何延误或变动。

• Assist with customer registration, queue management and appointment coordination when required.

根据需要协助客户登记、排队管理及预约安排。

• Handle customer enquiries professionally and escalate complaints or service issues to the appropriate personnel.

专业处理客户咨询，并将投诉或服务问题及时上报相关负责人。

• Support outlet operations during non-peak periods, including administrative and customer service duties as assigned.

在非高峰时段协助门店运营，包括完成指派的行政及客户服务相关工作。

• Maintain a neat and professional appearance and uphold the Company's customer service standards at all times.

始终保持整洁及专业的仪表，并遵守公司的客户服务标准。

• Comply with all Company policies, procedures and workplace safety requirements.

遵守公司所有政策、流程及工作场所安全规定。

• Perform any other ad-hoc duties assigned by Management.

完成管理层安排的其他临时工作。

Requirements | 任职要求

• Singaporean or Permanent Resident (PR).

新加坡公民或新加坡永久居民（PR）。

• Good communication and interpersonal skills.

具备良好的沟通及人际交往能力。

• Friendly, approachable and customer-oriented.

性格亲切友善，善于与人沟通，并具备良好的客户服务意识。

• Able to walk between MRT stations and outlets as required.

能够根据工作需要在地铁站与门店之间步行。

• Punctual, reliable and well-groomed.

守时、可靠，并保持整洁得体的仪表。

• Able to work on weekends, public holidays and on a rotating schedule when required.

能够配合周末、公共假期及轮班制工作安排。

• Prior experience in customer service, hospitality, retail or the wellness industry is preferred but not essential.

具备客户服务、酒店、零售或美容养生行业相关经验者优先，但非必须。

Staff Benefits | 员工福利

• Attractive salary scheme with basic salary plus commission

具吸引力的薪资制度（底薪 + 佣金）

• Meal and transport allowances provided

提供餐饮及交通津贴

• Yearly performance bonus

年度绩效奖金

• Medical benefit scheme

医疗福利

• Workers' insurance

员工保险

• Long service award

长期服务奖励

• Various types of leave benefits

多种假期福利

• Career progression and development opportunities

良好的职业晋升及发展机会

• Comfortable and conducive working environment

舒适及良好的工作环境