Receptionist 接待员

Receptionist

接待员

Working Location: Company Outlets, Singapore
Work Week: 5.5 Days Work Week
Annual Leave: 9 Days Onwards

Job Responsibilities | 工作职责

• Perform general receptionist and administrative duties.
  负责一般前台接待及行政工作。

• Perform data entry and maintain customer information using the Customer Relationship Management (CRM) system.
  使用客户关系管理系统（CRM）进行数据录入及维护客户资料。

• Ensure proper documentation, record-keeping and filing systems are maintained.
  确保文件、记录及档案系统整理完善。

• Maintain excellent telephone etiquette when handling customer and internal calls.
  处理客户及内部电话时，保持良好的电话沟通礼仪。

• Book and confirm customer appointments via phone calls and/or SMS.
  通过电话及/或短信安排及确认客户预约。

• Handle incoming and outgoing calls, divert calls to the relevant departments and take messages when required.
  处理来电及去电，将电话转接至相关部门，并在需要时记录留言。

• Attend to customer enquiries and provide accurate information about the Company's services and treatments.
  处理客户咨询，并提供有关公司服务及疗程的准确信息。

• Manage and update customer appointment bookings accurately.
  负责管理及更新客户预约安排。

• Deliver excellent customer service and maintain a professional image at all times.
  始终提供优质的客户服务，并保持专业形象。

• Guide and train new staff members when required to support team development.
  根据需要指导及培训新员工，协助团队发展。

• Perform any other ad-hoc duties assigned by Management.
  完成管理层安排的其他临时工作。

Requirements | 任职要求

• Prior experience in retail, customer service or telemarketing will be an advantage.
  具备零售、客户服务或电话销售经验者优先。

• Able to commit to retail working hours on weekdays and weekends/public holidays.
  能够接受零售行业工作时间，并配合平日、周末及公共假期的工作安排。

• Weekdays: 10:45 AM – 9:00 PM
  平日： 上午10:45 – 晚上9:00

• Weekends & Public Holidays: 9:45 AM – 6:00 PM
  周末及公共假期： 上午9:45 – 下午6:00

• Cheerful, friendly and outgoing personality.
  性格开朗、友善及外向。

• Customer-oriented with a strong commitment to customer service.
  以客户为导向，并重视客户服务。

• Basic computer skills are required.
  具备基本电脑操作能力。

• Good communication and interpersonal skills.
  具备良好的沟通及人际交往能力。

Staff Benefits | 员工福利

• Attractive salary scheme
  具吸引力的薪资制度

• Meal and transport allowance provided
  提供餐饮及交通津贴

• Yearly performance bonus
  年度绩效奖金

• Medical benefit scheme
  医疗福利

• Workers' insurance
  员工保险

• Long service award
  长期服务奖励

• Various types of leave benefits
  多种假期福利

• Career progression & development opportunities
  良好的晋升与发展机会

• Comfortable and conducive working environment
  舒适及良好的工作环境