Investigation Support Office [Public Sector/Central]

• Location: Outram Park
• Work Timing: 8:30am to 6:00pm (Mon - Thu) & 8.30am - 5.30pm (Fri)
• Salary: $4,000 per month
• Duration: 1 year

Key Responsibilities:

• Serve as the primary point of contact for victims, addressing their queries and concerns from the initial report through to case closure via phone engagement and structured service replies.
• Make first contact with victims within 3 hours of their report being lodged, gather key scam-related information, and submit the relevant details to the appropriate authorities for timely disruption.
• Provide victims with preventive advice to minimise the risk of future victimisation.
• Assess victims’ needs and make appropriate referrals for counselling, social support, or Restriction Orders where necessary.
• Provide timely updates to victims on case progress, asset recovery efforts, and case outcomes.
• Prepare and submit service replies, including interim, progress, and case conclusion updates, within the stipulated timelines.
• Provide administrative support, including preparing production orders to facilitate the retrieval of CCTV footage for cases involving ATM cash mules, document mules, and victim-turned-mule investigations.
• Perform other administrative duties and tasks as assigned by the Head of Branch.

Job Requirements:

• Minimum a Diploma in any field.
• At least 5 years of customer service, administrative, or other relevant working experience.

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Loh Pui Yee (Emily) - Outsourcing Team
ScienTec Consulting Pte Ltd – 11C5781