Engineering Director

Client & Stakeholder Management:

• Unprecedented business growth, working on an exceptionally exciting account with a Client recognised globally as a leader in their industry, you will be personally committed to building your knowledge of their business and relationships with stakeholders to implement strategies and projects to best support our success

• Advanced EQ and interpersonal skills will give you an edge when developing and managing relationships. Reading between the lines, maintaining a solution oriented approach and having a keen sense of empathy will enable you to function in a fast moving and high volume environment, with the trust of your stakeholders

• Able to navigate a highly matrixed organisation with finesse and balance Clients / stakeholders competing priorities, effectively evaluating and executing independently

• A people person, you’ll understand the value of true collaboration and build strong relationships with our HQ, peers and our accounts vendors / partners / project peers (eg, food, security, IT etc)

• Responsible for achieving all KPI’s and SLA’s in the Client contract through continuous delivery of exceptional quality service

• Ensuring that messaging is consistent and in line with your supervisor's direction, responding to client inquiries and concerns promptly, and with courtesy and enthusiasm.

• Building relationships by engaging clients in authentic, personable conversation. Take ownership of customer concerns and proactively seek to resolve them timely.

• Provide end to end service; take responsibility and accountability.

Operations:

• Responsible for the delivery of all hard services including supervision and oversight of subcontracted services

• Collaborates with Lead Technical Service Coordinator/FM to manage the budget for site including support for project works

• Promotes high level of satisfaction among client users by promptly responding to their service requirements.

• Assures prompt response by other team members and selected contractors to exceed customer expectations at all times

• Demonstrates leadership, gives direction and mentors the JLL team on site to promote engagement and excellence in customer service and delivery

• Management of the Building Operation System (smart building management)

• Understanding of the critical MEP systems on site including UPS, generator, fire alarm etc. with an ability to support client security teams and their systems

• Ensures compliance with local legislative requirements, JLL and client best practice, policies and procedures.

• Develops a close working relationship with all of the vendors under his/her control to ensure that they fully understand the Client culture and are made to feel part of the team delivering a high quality of service.

• Develops a close working relationship with all of the vendors under

• Ensures delivery of PPM in line with agreed timelines and monitors vendors to ensure service delivery in line with KPI/SLAs

• Communicates in an open, honest, transparent manner at all times with the ability to tailor the message to specific audience and their needs

• Leads monthly management meetings with relevant vendors

• Collaborate with other Real Estate and Workplace Services (REWS) functions to ensure the delivery of major/minor capital works projects

• Must be prepared to be on call and work out of normal working hours where applicable

Finance

• Ensure that annual capex & opex budgets are prepared within the required timescales and relevant commentary is provided

• Manage overall project dependencies and ensure project deliverables stay on-budget.

Health & Safety Management

• Implement and manage safety procedures to ensure the provision of a safe working environment at all times.

• Ensure compliance with statutory regulations on fire, health and safety standards (as required).

The person we need will know:

• Minimum 5 years of experience in office environment technical services, control systems, controls engineering, IT and Smart buildings related field.

• Degree or Diploma in Engineering.

• Effective communication skills including verbal, written and presentation skills

• Proven ability to work effectively both independently and in a team based environment

• Experience within a fast paced multi-cultural global organization would be beneficial

• Demonstrated willingness to be flexible and adaptable to changing priorities

• Strong multi-tasking and organizational skills

The person we need will be:

• Confident, clear and comfortable communicating with diverse groups at all levels of the organisation

• Able to understand whether a high-level concise update is required or detailed analysis and insight

• Thoughtful and concise in written comms, with an eye for detail, always thinking a step ahead and aware of others perspectives

• Self motivated, high energy and a natural people person who enjoys collaborating

• Familiar with matrixed reporting lines, able to manage, prioritise and re-prioritise effectively

• Calm in stressful situations, rational and logical under pressure and adaptable to rapidly changing situations

• Goal oriented, able to maintain focus on deliverables in a high volume and high growth environment