Sales Supervisor

General Role

Responsible for supervising a team of sales staff to deliver quality and consistent services, to drive results, and to ensure operational excellence at the store level.

Major Responsibilities:

• Assist and report to the Assistant Store Manager / Store Manager, to manage and oversee the daily store operations
• Supervise, ensure, and manage a team of sales staff to provide excellent customer service and build client relationships
• Identifies and handles client enquiries, concerns, and complaints
• Ensures store presentation is consistent with our brand image
• Supervise general housekeeping and cleaning duties, including performing such duties, if necessary
• Coordinates with the team on the execution of sales plans and store events
• Manage and motivate staff to achieve the sales targets established
• Ensures proper security measures are enforced
• Monitors and assists sales staff development by providing on-the-job training, product training, etc.
• Communicate in a timely manner with both internal and external parties, which includes emails, text messages, and phone calls
• Be a mentor to assistant sales supervisors and guide them where required
• Always maintain a high standard of personal grooming and professional conduct
• Perform any other duties that may be assigned from time to time by the Store Manager and/or Operations Team

Requirements & Capabilities:

• Passion in the retail industry
• Tech-savvy and good with IT/digital technology
• Fluent in English and other spoken, written languages is a plus
• Must be a good team player, pleasant, service-oriented, and self-motivated.
• Strong team building, interpersonal, and communication skills.
• Hands-on computer knowledge of MS Office