Business Analyst - Card Authorization (Bank, 12 Month Contract) UID2269

Program Management Consultant – Card Authorization TOM and Featurespace Implementation

Location: Singapore

Role: 12-Month Contract

Role Overview

The Program Manager will lead the end-to-end delivery of multi-stream programs involving Card Authorization Target Operating Model (TOM) as well as Featurespace implementation for the client.

This role is responsible for:

• Being the primary client-facing project management consultant.

• Managing cross-functional workstreams across Visa, the client, and third parties.

• Ensuring delivery outcomes align with client objectives.

For the Featurespace implementation, this on-site role will be responsible for client-facing program orchestration of the POC and full-scale rollout, owning governance reporting, communication, delivery cadence, and cross-team coordination across Visa, Featurespace, and third parties.

The role will ensure structured execution, stakeholder alignment, and successful project delivery, enabling the delivery teams to focus on timely and quality outcomes.

Program Leadership & Delivery

The role will oversee 2 key initiatives:

1. Card Authorization TOM

• Support the design and rollout of the Card Authorization TOM across 4 regional markets: Malaysia (MY), Thailand (TH), Indonesia (ID), and Vietnam (VN).

• Assist in documenting the target state, governance framework, and progress.

• Manage weekly cadence with markets on implementation progress of various deliverables.

• Coordinate internal briefing and training sessions.

• Conduct and manage market readiness checks.

• Coordinate inputs across regional markets for quarterly cadence updates.

• Track implementation progress, issues, and dependencies; prepare management updates.

• May also support portfolio lending-related initiatives and ad hoc projects.

2. Featurespace Implementation

• Lead program orchestration and cross-team coordination of large-scale, multi-phase programs involving Featurespace deployments, including POC and full-scale implementation.

• Oversee delivery of Featurespace implementations, including onboarding, configuration, model tuning, and go-live support, in close coordination with the Featurespace Delivery Project Manager.

• Own end-to-end program governance, including scope, milestones, dependencies, risks, and delivery cadence.

• Act as the primary client-facing interface and provide a clear escalation and coordination point for queries, clarifications, and follow-ups.

• Ensure the client has a predictable engagement rhythm, with an early emphasis on high-touch engagement followed by optimisation.

• Implement program governance frameworks, delivery playbooks, and best practices across fraud technology initiatives.

Required Qualifications & Experience

• 8+ years of experience in consulting and/or project management within fintech, payments, banking, or financial crime technology.

• Proven track record of managing large, complex, technology-driven programs involving multiple stakeholders and workstreams.

• Good understanding of fraud, AML, or financial crime ecosystems within financial institutions.

• Exceptional stakeholder management and executive communication skills.

• Experience working with data-driven or machine-learning platforms is strongly preferred.

• Familiarity with regulatory and compliance environments across APAC markets.

• Strong analytical mindset with the ability to connect technical delivery to business outcomes.

• PMP, PgMP, SAFe, or Agile certifications are a plus.

We regret that only shortlisted candidates will be notified.
Interested candidates may apply through the application system. We regret to inform only Shortlisted candidates will be notified.

EA License No. 01C4394 • RCB No. 200007268E •EA Registration • Lim Jia Jie EA Registration No. R22108969

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOL Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolsingapore.com/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.