Technical Support Engineer - Automation Systems

Responsibilities

• Act as the primary technical contact for customers following project deployment.
• Triage customer enquiries and troubleshoot hardware or software issues remotely and onsite.
• Coordinate field engineers for troubleshooting, commissioning and preventive maintenance.
• Collect logs, photographs and technical evidence before escalating complex issues.
• Manage support tickets, priorities and follow-up actions through timely closure.
• Prepare incident reports, maintenance reports, technical updates and meeting records.
• Prepare service and spare-parts quotations with sales, procurement and operations teams.
• Identify recurring issues and work with engineering teams on reliability improvements and project handovers.

Requirements

• Required: Diploma or higher qualification in an engineering discipline.
• Required: At least two years of experience in technical support, after-sales service, field service or industrial automation.
• Required: Strong troubleshooting, customer-management and organisational skills, with willingness to travel to customer sites.
• Preferred: Knowledge of mobile robotics, PLCs, networking, Windows or Linux systems, and electrical or mechanical troubleshooting.

Browse and apply for other opportunities: https://tysonjay.sg/jobs/

Tyson Jay Management Pte Ltd | EA Licence No. 24C2479
Ivan Lim | EA Personnel Reg No. R1109856