RESERVATIONS MANAGER

Company Description

York Hotel Singapore is a luxurious 4-star business hotel situated in the tranquil Mount Elizabeth area, just a short walk from the bustling retail and entertainment hub of Orchard Road. With 407 elegantly designed rooms and suites, the hotel offers a sophisticated accommodation experience. Guests can enjoy a range of amenities, including eight versatile function rooms that host up to 450 attendees and the renowned White Rose Café, which serves a variety of Western, Asian, and signature Penang dishes. York Hotel provides a serene urban escape, combining comfort and convenience in the heart of Singapore.

Role Description

This is a full-time, on-site role for a Reservations Manager at York Hotel Singapore, located in the Orchard area. The Reservations Manager will handle the day-to-day operations of the reservations department, oversee room bookings, interact with guests to provide exceptional customer service, and collaborate with other departments to maximize occupancy and revenue. Additional responsibility include monitoring reservation systems, analyzing booking trends, implementing sales strategies, and training team members to ensure the smooth functioning of the department.

Duties & Responsibility

• Manage room inventory, allocation, and availability to maximize utilization and revenue
• Monitor booking trends, pace, and channel performance to support yield optimization
• Apply selective selling strategies to evaluate and accept high-value bookings
• Coordinate with Front Office on peak periods and oversell situations
• Provide regular forecasts, reports, and reservation insights to Management
• Work closely with Revenue Management on pricing, availability, and system controls
• Handle guest enquiries, confirmations, feedback, and complaints professionally