Executive, Patient Services (Front Desk)

Working Location: Central (Novena & Paragon)
Working Arrangement: 5.5 days work week (Monday to Friday and half day on Saturday)

Job Overview

We are seeking a warm, detail-oriented Patient Service Executive (Front Desk) to support daily operations at our diagnostic imaging centres. You will be the first point of contact for patients onsite, ensuring a smooth registration, payment, and overall patient experience through professional service and positive engagement.

Key Responsibilities

• Register patients accurately and efficiently using the clinic system
• Attend to walk-in patients and handle general enquiries professionally
• Verify patient details, referrals, and scan orders before proceeding
• Coordinate with radiographers and clinic teams to ensure smooth patient flow
• Assist in appointment confirmation, rescheduling, and queue management
• Process billing, payments, and issuance of receipts
• Ensure reports, images, and CDs/USBs are prepared and dispatched correctly
• Guide patients on downloading and using the patient portal where applicable
• Handle phone calls and support booking enquiries when required
• Maintain cleanliness and organisation of the front desk and waiting area
• Adhere to PDPA and internal confidentiality guidelines at all times

Service & Front Desk Etiquette

• Greet every patient with a smile, eye contact, and a warm greeting (e.g. “Good morning, how may I assist you?)
• Maintain professional body language and remain attentive at all times
• Communicate clearly and politely using simple, patient-friendly language
• Practice active listening, confirm details, and avoid interruptions
• Show empathy and patience, especially for elderly or anxious patients
• Handle difficult situations calmly and professionally without confrontation
• Maintain a neat, well-groomed, and approachable attire
• End each interaction positively (e.g. “Thank you, please take a seat. We will call you shortly.”)

Requirements

• Minimum GCE ‘N’/‘O’ Levels, Diploma preferred
• Prior experience in front desk, customer service, or healthcare setting preferred
• Experience in patient registration, billing, or clinic operations is an advantage
• Good communication and interpersonal skills with a good disposition
• Strong attention to detail, especially in patient information and documentation
• Ability to multitask and work in a fast-paced environment
• Comfortable using clinic systems and basic computer applications
• Able to handle difficult situations calmly and professionally
• Team player with a service-oriented mindset

What We Offer

• Supportive and collaborative team environment
• Training and career development opportunities
• Competitive salary and benefits package

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