System Engineer (Healthcare & Radiology IT)

Job Summary

The System Engineer (Healthcare & Radiology IT) is responsible for delivering comprehensive IT operational support, infrastructure management, and specialized technical solutions across the organization. This role focuses heavily on ensuring the high availability, security, and seamless integration of clinical imaging applications, core server infrastructure, and network environments to support uninterrupted patient care. The role reports directly to the IT Manager.

Deliverables & Responsibilities

• Radiology & Clinical Application Management: Act as the primary technical administrator for critical imaging systems, including Picture Archiving and Communication Systems (PACS), Radiology Information Systems (RIS), and Vendor Neutral Archives (VNA).
• System Integration & Standards: Configure, troubleshoot, and maintain healthcare interoperability workflows, ensuring seamless data exchange utilizing DICOM and HL7 protocols between modalities, RIS/PACS, and Electronic Medical Record (EMR) systems.
• Operations & End-User Support: Provide proactive day-to-day IT operational support to clinical and administrative staff, resolving hardware, desktop, and application issues within established Service Level Agreements (SLAs).
• Infrastructure & Server Administration: Manage, monitor, and optimize Microsoft Windows Server environments, Active Directory, virtualization platforms, and enterprise storage systems (SAN/NAS) critical for large-scale medical imaging data.
• Network & Connectivity Maintenance: Troubleshoot and maintain core network infrastructure, including TCP/IP protocols, Cisco routers/switches, firewalls, and VPN connections to ensure secure data transmission across diagnostic workstations and remote reporting sites.
• Vendor & Lifecycle Coordination: Liaise with medical equipment and IT vendors for the procurement, installation, calibration, maintenance, and software patching of diagnostic workstations and modalities.
• IT Security & Compliance: Implement and enforce strict IT security standards, access controls, and data privacy policies. Support the organization in maintaining compliance with ISO 27001 standards and data protection regulations (such as PDPA).
• Project Delivery: Actively participate in clinical IT deployment projects, system upgrades, data migrations, cybersecurity hardening initiatives, and business continuity/disaster recovery planning.

Requirements

• Qualifications: Diploma or Bachelor’s Degree in Information Technology, Computer Science, Medical Informatics, or a related field.
• Experience: Minimum 2–3 years of hands-on experience in IT systems engineering, with a proven track record in a hospital, diagnostic imaging center, or healthcare setting.
• Technical Certifications: ITIL Foundation, Microsoft (MCSA/MCSE), or Cisco (CCNA) designations are highly advantageous.
• Domain Expertise: Deep operational understanding of radiology workflows and clinical imaging lifecycles (modality scheduling, image acquisition, archiving, and reporting).
• Technical Standards: Strong working knowledge of HL7 messaging, DICOM conformance statements, and clinical routing rules.
• Systems & Infrastructure: Advanced proficiency in Microsoft Windows Server management, Windows operating systems, enterprise backup solutions, and storage architectures suited for heavy imaging payloads.
• Networking & Cybersecurity: Solid grasp of network topologies, routing, switching, firewall rules, and secure remote access configurations. Awareness of cybersecurity best practices (e.g., endpoint protection, vulnerability patching) is strongly preferred.
• Compliance & Data Privacy (Advantageous): Prior exposure to ISO 27001 Information Security Management Systems or hands-on experience implementing Personal Data Protection Act (PDPA) controls in a clinical context is highly beneficial.
• Soft Skills: Exceptional problem-solving capabilities, a strong customer-service mindset tailored to clinical environments, and the ability to thrive under pressure in a fast-paced medical setting.