Patient Care Ambassador

We are seeking a polished and service-oriented Patient Care Ambassador to elevate the patient experience at our diagnostic imaging centres. This role focuses on delivering a high-touch, concierge-level service, ensuring every patient feels welcomed, cared for, and supported throughout their visit.

Key Responsibilities

• Provide a warm, professional welcome to all patients and visitors upon arrival
• Deliver a high standard of patient care, ensuring every patient feels attended to and leaves with a positive experience
• Guide and escort patients seamlessly through their journey within the centre
• Anticipate patient needs and proactively offer assistance, especially for elderly or anxious patients
• Ensure patients are comfortable while waiting and regularly check in on their well-being
• Coordinate closely with front desk and clinical teams to ensure a smooth and efficient patient flow
• Handle patient enquiries with confidence, clarity, and professionalism
• Encourage satisfied patients to share their experience via Google reviews in a natural and appropriate manner
• Manage patient feedback with tact and professionalism, escalating issues when required
• Maintain a welcoming, calm, and premium environment within the reception and waiting areas
• Uphold PDPA and patient confidentiality standards at all times

Service & Patient Experience Standards

• Maintain a professional, polished, and approachable presence at all times
• Engage patients with genuine warmth, eye contact, and a confident tone
• Communicate clearly and reassuringly, using patient-friendly language
• Demonstrate empathy, patience, and attentiveness in all interactions
• Remain composed and solution-focused, even in busy or challenging situations
• Present a well-groomed and refined appearance aligned with a premium healthcare environment

Requirements

• Minimum GCE ‘N’/‘O’ Levels
• Prior experience in customer service, hospitality, or healthcare setting preferred
• Experience in premium service environments (e.g. hotel, airline, concierge) is an advantage
• Strong interpersonal and communication skills with a pleasant, confident disposition
• Service-oriented mindset with attention to detail
• Comfortable engaging with patients from diverse backgrounds
• Able to stand and walk for extended periods
• Team player with a positive and proactive attitude

Working Hours

• Rotating shifts (Monday to Saturday):
• Monday to Friday: Between 8:00am – 6:30pm
• Saturday: 8:00am – 1:30pm
• Shift examples: 8:00am – 5:00pm, 8:30am – 5:30pm, 9:00am – 6:00pm, 9:30am – 6:30pm
• 5.5-day work week
• Off on Sundays and Public Holidays

What We Offer

• Supportive and collaborative team environment
• Training and development in patient experience excellence

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