Assistant Manager/Senior Executive, Inpatient Operations (Hospital)

[Job ID: 1672343]

Responsibilities:

• Support the development and implementation of operational strategies and business plans aligned with organisational goals.
• Participate in healthcare transformation initiatives, including infrastructure enhancement and redevelopment projects.
• Oversee the daily operations of assigned inpatient ward(s), including administrative, operational, and reception-related functions.
• Partner with nursing teams and key stakeholders to identify and resolve operational and process-related issues.
• Review and improve workflows, processes, and performance indicators to enhance customer experience, operational efficiency, and resource utilisation.
• Monitor service standards and recommend improvements to achieve high levels of patient and customer satisfaction.
• Coordinate ward infrastructure and facility improvement projects, ensuring operational continuity, compliance with relevant standards, timely completion, and cost effectiveness.
• Support annual planning activities, including budgeting, manpower planning, and training requirements.
• Collaborate with cross-functional teams, committees, and project groups to implement solutions and achieve desired outcomes.
• Participate in quality improvement, digital transformation, and process enhancement initiatives to improve service delivery.
• Manage customer feedback and complaints, including service recovery actions where required.
• Review, update, and maintain operational policies and procedures.
• Provide administrative and operational support to relevant committees and working groups.

Requirements:

• Recognised Degree in any discipline.
• Minimum 2 years of relevant working experience for Assistant Manager level and above.
• Strong analytical, organisational, coordination, interpersonal, and communication skills.
• Proficient in Microsoft Office applications, including Word, Excel, and PowerPoint.
• Project management skills and experience.
• Ability to manage multiple priorities and work effectively both independently and within a team environment.
• Service-oriented with strong customer focus.
• Positive, proactive, and motivated attitude.
• Practical knowledge of healthcare or hospital operations is an added advantage.
• Relevant healthcare industry experience is an added advantage.

We regret that only shortlisted candidates will be notified. However, rest assured that all applications will be updated to our resume bank for future opportunities.

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