Customer Service Officer (Call Centre I Bank)

The Opportunity

• This is an exciting opportunity to work for one of the leading banks.

• It is an opportunity for an experienced Customer Service Officer to join their team

The Job

• Deliver personalized service over the telephone to customers in call centre on banking products, accounts, and services enquiries in an effective and efficient manner.
• Ability to understand customers’ needs and provide appropriate solutions and attention
• Identify cross-sell opportunities during customer interaction
• Consistently deliver excellent quality service to our customers to achieve total customer satisfaction
• Solicit customers’ feedback and identify problem trends for improvement actions

The Talent

• No experience required
• Prior experience in call centres or customer service is highly preferred
• Comfortable to be in a call centre role
• Committed and focused
• Strong communication skills
• Adaptable and a fast learner
• Strong customer centricity
• Must be comfortable with afternoon shift work and weekends

Next Steps

• Drop your resume and contact us to follow-up, or send your resume to [email protected]
• Email Topic: Customer Service Officer
• Only shortlisted candidates will be contacted

Wu Yue Shan
EA License No: 91C2918
Personnel Registration Number: R25138923