IT Infrastructure & Operations Specialist(Japanese Speaking)

Job Responsibilities

- Assist in developing IT infrastructure and shared system plans by working with internal departments to understand operational requirements and user needs.

- Gather and document IT system requirements and coordinate with relevant IT vendors for implementation.

- Participate in initiatives aimed at improving and promoting the use of IT infrastructure and shared systems across the organisation.

- Plan and carry out activities to encourage employees to adopt IT systems and make effective use of available technology in their daily operations.

- Assist in arranging and coordinating regular IT-related meetings involving local and regional teams and management.

- Assist with IT budget management, including the monitoring and coordination of purchase orders, expenses, and payments.

- Help evaluate the effectiveness of IT investments and contribute to ongoing improvements by applying the Plan-Do-Check-Act (PDCA) approach.

- Contribute to IT governance activities, including reviewing IT policies, strengthening information security measures, and supporting Business Continuity Planning (BCP) and Disaster Recovery (DR) initiatives.

- Coordinate and monitor daily IT operations based on ITIL principles to ensure the stability and reliability of the company's IT infrastructure.

- Identify opportunities to enhance internal IT support services, improve helpdesk operations, and follow up proactively with users to address their needs.

Requirements

- University degree from a recognised institution.

- Minimum 5 years of experience in an internal IT role, supporting and managing the company's own IT systems, infrastructure, and services.

-Practical experience working with internal business users, understanding their IT needs, coordinating with external IT vendors, and supporting the planning and improvement of internal IT operations.

- At least 3 years of experience managing IT projects or operational activities.

- Good communication, presentation, and negotiation skills in both English and Japanese, including the ability to communicate with IT representatives across different countries in English and coordinate with the Japan headquarters in Japanese.

- Understanding of IT security, risk management, and security control practices.

- Strong sense of responsibility and ownership, with the ability to recognise issues and escalate them appropriately when required.

- Ability to handle multiple responsibilities, make timely decisions, respond promptly to issues, and maintain a service-oriented approach when supporting users.

- Proactive and positive attitude, with strong leadership, technical capabilities, creativity, and the ability to work independently under pressure.

Preferred Skills and Experience

- Familiarity with IT infrastructure technologies, including cloud platforms such as AWS and Azure, SaaS solutions such as Microsoft 365 and ServiceNow, network security technologies including firewalls, SASE and SD-WAN, and PC environments.

- Basic understanding of IT project management, including schedule coordination, progress monitoring, risk and issue management, and budget control.

- Basic knowledge of ITIL frameworks and practices.