Technical Manager (Security Systems / CCTV / Access Control)

• Position: Technical Manager (Security Systems / ELV)
• Location: Outram office and client sites
• Working Hours: Monday to Friday, 8.30am to 6.00pm. Night and weekend work may be required depending on operational requirements.
• Salary: Up to $6,500 Basic + Transport Support + AWS + Performance Bonus
• Transport Support: Up to $750 for car or $400 for motorcycle, subject to company policy
• Benefits: 16 Days’ Annual Leave + Birthday Leave + Comprehensive Medical Insurance
• Duration: Permanent
• Industry: Physical Security Systems / ELV

Main Responsibilities

• Lead and supervise Technical Officers supporting security-system service and maintenance operations.
• Plan manpower, service schedules and resources to meet customer commitments.
• Manage daily maintenance, fault-response and troubleshooting activities.
• Liaise with customer representatives regarding technical and maintenance matters.
• Monitor service progress, response requirements and completion timelines.
• Troubleshoot CCTV, access control, intrusion detection and integrated security systems.
• Support system configuration, programming and third-party integration where required.
• Manage customer expectations and resolve escalated technical issues.
• Maintain service quality, technical documentation and operational standards.
• Support technical activities outside normal working hours when required.

Requirements

• Nitec, Higher Nitec or Diploma in Electrical and Electronic Engineering or a related discipline.
• At least five years of relevant hands-on experience in physical security systems.
• Previous team leadership or supervisory experience.
• Hands-on experience with CCTV, access control, intrusion detection or integrated security-management systems.
• Strong fault diagnosis, troubleshooting and problem-solving capabilities.
• Experience managing customer service or maintenance operations.
• Knowledge of system configuration, application programming or third-party integration is advantageous.
• Able to support night or weekend technical activities when required.

Email me at [email protected]

***We do not charge our candidates any referral nor bind them with any contract.***

Joie Chang

Deputy Consulting Director

Reg no.: R2090601 | EA No: 13C6684

Thank you for your interest in this position. Our shortlisting period is 3 working days. Only shortlisted candidates will be contacted for further consideration.

If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend that you continue your job search to maximize your opportunities. We wish you all the best and should we have any suitable roles that match your experiences/ qualifications/ preferences, we will reach out to you.