ERP Functional Executive / Consultant

Key Responsibilities

Pre-Sales

· Provide pre-sales support for all sales activities,including prospect requirement analysis, product demonstrations, and general sales support.

· Prepare demo databases, mock business scenarios, and proof of concepts to demonstrate product capability.

· Propose solutions that meet prospects’ needs and their objectives for buying an ERP system.

· Provide consultation and share product information with the sales team.

After-Sales, Implementation & Project Delivery

· Lead project kick-off meetings and present project plans, schedules,training plans, and key contacts.

· Conduct implementation sessions with key users to explain standard system processes, identify requirement gaps, and close expectation gaps.

· Gather and document business requirements and coordinate with analysts for solution assessment and effort estimation.

· Facilitate discussions between customers and technical teams for complex enhancements.

· Deliver training to end users covering system setup and operational processes.

· Assist customers with simple documents and form customization such as quotations, purchase orders, and invoices.

· Monitor and manage project tasks, progress, billing schedules,invoicing activities, and overdue payments through to a successful live run.

Customer Success

· Build strong customer relationships and ensure a smooth implementation experience.

· Provide feedback and recommendations for product improvements and standard feature enhancements.

Requirements

· Customer-focused mindset with strong stakeholder management skills.

· Good interpersonal skills to work successfully with prospects,customers, and across departments.

· Ability to manage multiple projects in a fast-paced environment.

· Strong aptitude for learning new technologies and applying them in a customer-facing environment.

· Experience in ERP implementation, software consulting, or customer-facing roles is a big plus.

Singaporean only may apply

Only shortlisted candidate will be notified for interview.