Client Relations Executive

About Us

Brahm Centre is a registered mental health charity dedicated to promoting happier and healthier living through holistic programs. We empower indivduals to create their own happiness. We are a full member of the National Council of Social Services (NCSS) and an Institution of Public Character (IPC). We offer science-based mindfulness programs to enhance mental well-being.

We have a care management team supported by trained volunteers. Working with the Agency for Integrated Care (AIC), the Ministry of Health (MOH), and healthcare and educational institutions, we serve the community through health education, case management, counselling services and outreach. We offer wellness programs and art courses designed to enhance overall well-being.

Role Overview

We are seeking a Client Relations Executive to provide exceptional customer service, support centre operations, and assist in client care programmes. The role involves managing daily operations, client engagement, administrative support, and facilitating community outreach activities.

Key Responsibilities

1. Customer Service & Centre Operations

• Oversee daily operations, including housekeeping, facility readiness, and availability of resources.
• Prepare venues and logistics for courses, workshops, and events.
• Ensure compliance with safety measures and smooth programme delivery.
• Attend to client queries, feedback, and registration; support SkillsFuture applications.
• Assist in processing course refunds and financial follow-ups with clients.
• Maintain accurate client and event data in Salesforce; ensure data protection compliance.
• Support outreach events, onsite or offsite, and contribute to course promotions.

2. Care & Befriending Support

• Assess and review the needs of potential and current clients (befriendees).
• Onboard, train, and manage befrienders, ensuring meaningful engagement.
• Maintain accurate records of befriending activities and client data in Salesforce and other systems.
• Facilitate Step-Up care and serve as a link to Brahm Centre’s other services (COMIT, Case Management, Counselling, Wellness).
• Conduct home visits, phone follow-ups, and community screeners; provide person-centric support and psychoeducation.
• Collaborate with community partners, healthcare institutions, and government agencies.
• Conduct caregiver assessments, satisfaction surveys, and ensure timely reporting of activities.

3. Administrative & Programme Support

• Assist Centre Manager in planning, facilitating, and supporting dementia/MH outreach and community events.
• Track attendance, manage reports, and complete administrative tasks within deadlines.
• Assist with any other administrative duties as assigned.

Requirements

• Diploma in any related discipline preferred but not mandatory.
• Minimum 2 years of experience in social service or related fields.
• Strong customer service and interpersonal skills.
• Passion for serving seniors and supporting community well-being.
• Excellent attention to detail and organisational skills.
• Ability to host workshops and events is an advantage.