Client Relations Officer

About Us
Brahm Centre is a registered mental health charity dedicated to promoting happier and healthier living through holistic programs. We empower indivduals to create their own happiness. We are a full member of the National Council of Social Services (NCSS) and an Institution of Public Character (IPC). We offer science-based mindfulness programs to enhance mental well-being.

We have a care management team supported by trained volunteers. Working with the Agency for Integrated Care (AIC), the Ministry of Health (MOH) and healthcare and educational institutions, we support the community through health education, case management, counselling services and outreach. We offer wellness programs and art courses designed to enhance overall well-being.

Role Overview
We are seeking a dedicated Client Relations Officer to provide excellent customer service, support daily centre operations, and facilitate smooth delivery of programmes and events. This role requires strong organisational skills, attention to detail, and a passion for serving the community.

Key Responsibilities

1. Customer Service & Centre Operations

• Manage daily centre operations, including housekeeping, facility readiness, and availability of resources.
• Prepare venues and logistics for courses, workshops, and events.
• Ensure compliance with safety measures and smooth programme delivery.
• Attend to client queries, feedback, and registration; support SkillsFuture applications.
• Assist in processing course refunds and financial follow-ups with clients.
• Maintain accurate client and event data in Salesforce; ensure data protection compliance.
• Support outreach events, onsite or offsite, and contribute to course promotions.

2. Administrative & Programme Support

• Support Sub-Region Manager and Centre Manager in planning, facilitating, and supporting dementia/MH outreach and community events.
• Track attendance, manage reports, and complete administrative tasks within deadlines.
• Assist with any other administrative duties as assigned.

Requirements

• Diploma in any related discipline preferred but not mandatory.
• At least 1 year of experience in customer service or related fields.
• Strong customer service and interpersonal skills.
• Passion for serving seniors and supporting community well-being.
• Excellent attention to detail and organisational skills.
• Ability to hostworkshops and events is an advantage.