Operations Manager

Operations Manager

We are looking for an experienced Operations Manager to lead day-to-day IT operations, incident management, and problem management in a complex enterprise environment. The role will work closely with customers, internal teams, support engineers, subcontractors, and third-party maintainers to ensure operational stability, timely incident resolution, and continuous service improvement.

The ideal candidate is a strong communicator with solid technical understanding, excellent stakeholder-management skills, and proven experience managing critical IT operations.

Responsibilities:

• Manage IT operations and support engineers across internal, subcontractor, and third-party teams.
• Coordinate customer communication, operational meetings, and weekly/service reporting.
• Lead major incidents and crisis situations through to timely resolution.
• Ensure incidents meet agreed SLA requirements and escalate potential breaches.
• Coordinate multiple support teams to drive timely incident resolution.
• Conduct incident reviews, trend analysis, and continuous service improvement.
• Lead Root Cause Analysis (RCA) and drive corrective/preventive actions.
• Manage problem tickets, known errors, and Problem Management KPIs.
• Work closely with customers and technical teams on operational and maintenance activities.
• Work 12-hour onsite shifts based on roster.

Requirements

• Bachelor’s degree in Business, Computer Science, IT, or related field.
• 5–7 years of IT operations/management experience, preferably in a matrix environment.
• Experience in Java application support and infrastructure technologies including Network, Storage, Windows, Linux, Web/Application, and Middleware.
• Strong understanding of Incident and Problem Management.
• Excellent communication, customer management, analytical,and problem-solving skills.
• Self-motivated and able to work independently underpressure.
• ITIL certification is mandatory.
• Singapore Citizen with eligibility for G50 clearance.
• Willing to work 12-hour onsite shifts according to roster.

If you are interested in this position, please click "Apply Now" and we will review your qualifications & reach out to you for further discussion & next steps. Only shortlisted candidates will be responded to, therefore if you do not receive a response within 14 days, please accept this as notification that you have not been shortlisted.

Morgan Mckinley Pte Ltd

Name: Kanya Kothandaraman

EA Licence No: 11C5502

EAP Registration No: R1331365