Executive, Quality & Risk Management

Job Summary

The Executive, Quality & Risk Management supports the organisation-wide Quality & Risk Management function in strengthening quality assurance, risk management, regulatory compliance, incident management, corrective-action tracking, quality indicatorsand policy/SOP governance.

The role works across clinical and non-clinical departments and supports the Manager, Quality & Risk Management in maintaining appropriate organisational governance, monitoring systems and follow-up mechanisms.

The position is not limited to clinical quality and is expected to support quality, risk and compliance activities across the whole organisation.

Key Responsibilities

1. Quality Assurance

· Support the development and implementation of JEH’s quality management framework.

· Coordinate internal quality audits and reviews across departments.

· Maintain audit schedules, findings and follow-up actions.

· Track corrective and preventive actions arising from audits and reviews.

· Assist departments in improving processes and closing identified gaps.

2. Risk Management

· Support maintenance of the organisation-wide risk register.

· Coordinate periodic risk reviews with departments.

· Track risk mitigation actions, owners and completion timelines.

· Support identification and assessment of emerging operational, clinical, regulatory and organisational risks.

· Prepare risk-management updates and reports.

3. Incident Management &Follow-Up

· Maintain central tracking of incidents and follow-up actions.

· Support incident reviews, root-cause analysis and investigation processes.

· Track corrective and preventive actions until closure.

· Monitor recurring trends and identify systemic improvement opportunities.

· Escalate overdue or significant actions to the Manager, QRM.

4. Regulatory Compliance

· Maintain an overview of applicable regulatory, licensing and accreditation requirements.

· Support departments in preparing for regulatory inspections, audits and assessments.

· Track regulatory findings and required follow-up actions.

· Maintain appropriate evidence and documentation of compliance activities.

5. SOP & Document Governance

· Support QRM's role as the organisation-wide custodian of JEH’s SOP governance framework.

· Maintain the central SOP master register.

· Monitor SOP review dates, document owners, approvals and version control.

· Ensure obsolete documents are appropriately withdrawn or archived.

· Follow up with departments on overdue SOP reviews.

· Individual departments remain responsible for the professional and operational content of their respective SOPs, while QRM provides governance, document-control standards and oversight.

6. Quality Indicators & Data

· Support development and maintenance of organisation-wide quality indicators.

· Collect, consolidate and validate data submitted by departments.

· Prepare quality dashboards and management reports.

· Identify trends, recurring issues and areas requiring intervention.

· Follow up with departments on improvement actions.

7. Committee & Meeting Support

· Provide administrative and coordination support for quality, risk, compliance and related committees.

· Prepare agendas, presentation materials and reports.

· Record meeting discussions and action items where required.

· Track decisions and actions until completion.

8. Continuous Quality Improvement

· Support departments in improvement projects and process reviews.

· Facilitate appropriate quality-improvement tools and methodologies.

· Assist in developing action plans, timelines and measurement indicators.

· Monitor whether implemented improvements are sustained.

9. Audit & Action Tracking

· Maintain a central tracker covering:

· Internal audits

· External audits

· Regulatory inspections

· Incidents

· Root-cause analyses

· Corrective and preventive actions

· Risk mitigation actions

· SOP reviews

· Follow up proactively with action owners.

· Highlight overdue or high-risk items to management.

10. Training & Quality Culture

· Support quality, risk, compliance and SOP-related awareness programmes.

· Assist in developing training materials and staff communications.

· Promote an organisational culture of accountability, learning and continuous improvement.

Requirements

· Diploma or Degree in Healthcare Management, Quality Management, Nursing, Business, Risk Management or related discipline.

· Preferably2–4 years of experience in quality assurance, audit, healthcare operations, risk, compliance or a related field.

· Experience in healthcare, nursing homes, eldercare or social services would be advantageous.

· Familiarity with quality-assurance processes, audits, incident management, root-cause analysis and document control.

· Strong Excel, data-tracking and reporting skills.

· Able to work effectively across both clinical and non-clinical departments.

· Strong attention to detail and follow-through.

Key Competencies

· Analytical thinking

· Attention to detail

· Quality and risk awareness

· Audit and compliance mindset

· Data management

· Documentation and reporting

· Follow-up and accountability

· Problem solving

· Communication

· Cross-functional collaboration

· Integrity and independence