Supervisor, Residential Care Unit

Job Summary

The Supervisor of the Residential Care Unit supports the Head of Home in ensuring smooth daily operations, compliance with organisational standards, and high-quality care for residents. This role oversees staff management, program implementation, operational processes, and resident safety while fostering a positive and safe living environment.

Key Responsibilities:

• Assist the Head in the management of the Home’soperations in compliance to the SOC and SOPs.
• Implement, manage, evaluate and improve currentoperational processes and procedures in accordance with the standardsand procedures.
• Oversee core functions including staffing, recruitment and development of the Operations Department.
• Develop trainingroadmap and conducttrainings for staff.
• Assist in developing strategies and implementation plans to improveand standardize all aspects of operations.
• Oversee implementation of measures to mitigate risk to clients
• Develop, write and implementSOPs.
• Assist the Head of Home in monitoring the execution and review of Strategic Plan.
• Establish metrics for key areas of measurement within operations and hold teams accountable to achieve or exceed thesegoals.
• To ensure that all records, accounts,documents and correspondences are properly maintainedand kept up to date.
• To ensure timely and accurate submission of reports to internal and external parties(i.e. the Ministry,other government agencies, etc.)
• To assistin ensuring preparation of monthly and quarterly reportsin the Home.
• To assist Head ofHome in conducting Resident’s Suggestion and Feedbacksession with the residents.
• To ensure that the Home’s securitymeasures are adequate and make recommendations based on residents’
• needs.
• To provideguidance and supportto Operations Department, Program & Admin Department, and Support Staff.
• To assist Head ofHome with facilities/logistics matters
• To support the HOHin raising the profile and quality of care of the Home by recommending andmanaging initiatives including fundraising, partnerships and programmes with corporations and donors.
• To supportPERTAPIS Headquarters and inter-departmental initiatives by planning deploymentfor events and fundraising projects.
• To developand review BusinessContinuity Plans.
• Carry out preliminary investigation of incidents and to conductdisciplinary actions.
• Overseeing facilitymaintenance in the Home.
• To carry out any other relevanttasks as requiredfor the Home and higher management.

Disclaimer:

This job description provides a general overview of the role and responsibilities. Specific details will be shared with candidates during the recruitment process. Responsibilities may evolve over time to meet the needs of the organization.

Candidate Requirements

• Min. diploma / degree in operations management or similar
• Min. 2 years of relevant working experience, preferably in social service sector.
• Knowledge of basic IT (MS Word, Excel, Access and Powerpoint
• Good interpersonal and communication (Oral and written) skill
• Multi-tasking and time-management skills, with the ability to prioritize tasks.

Work Schedule

• Office hours and 5 days’ work week.
• Able to perform shift duties as and when required.
  
  Workplace location: PERTAPIS Centre for Women & Girls - 42 Surin Ave, Singapore 535638