Quality Assurance & Compliance Executive (Preschool / 5 days / East) [EL]

1. General Responsibilities

• Monitor and evaluate centre operations to ensure services meet or exceed internal quality assurance standards and established guidelines.
• Conduct regular audits covering regulatory compliance, internal processes, operating procedures and identified high-risk areas.
• Identify areas for improvement and support initiatives aimed at strengthening the quality of early childhood care and education across centres.
• Monitor centres’ adherence to corporate identity, operational standards and established guidelines.
• Promote consistent practices that support a safe, nurturing and developmentally appropriate environment for children.
• Identify and escalate significant operational, quality or compliance issues to management in a timely manner.
• Provide follow-up and monitoring on identified areas requiring improvement.

2. Licensing & SPARK Certification

• Maintain working knowledge of applicable early childhood regulatory requirements, including the Early Childhood Development Centres Act (ECDA Act).
• Maintain familiarity with the SPARK Quality Rating Scale for Early Childhood Development Centres (SPARK QRS-U).
• Conduct reviews to assess centres’ compliance with applicable regulatory and quality standards.
• Identify gaps and areas for improvement and work with relevant stakeholders to develop appropriate action plans.
• Monitor progress against Licensing and SPARK requirements and follow up on outstanding actions.

3. Policies & Procedures

• Oversee, track and monitor corrective action plans arising from audits, reviews and compliance assessments.
• Work with Centre Principals, Supervisors and relevant staff to ensure agreed corrective actions are implemented within the required timelines.
• Review the effectiveness of corrective actions and identify further improvements where necessary.
• Support centre teams in strengthening operational effectiveness while maintaining required quality and compliance standards.
• Promote consistent implementation of policies, procedures and operational practices across centres.
• Provide guidance and follow-up to stakeholders on identified process or compliance gaps.

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