Customer Service / Sale

Basic Salary: Up to $3,000 + Commission
Location: Ang Mo Kio Industrial Park 2, Singapore
Working Hours: Monday–Friday, 8:30 AM–6:00 PM

Company Overview

KAORI PTE. LTD. is Singapore’s leading provider of Scent Marketing and Ambient Scenting solutions, delivering quality fragrances and customisable equipment to enhance brands and work environments.

Job Responsibilities

• Manage existing customer accounts and build strong customer relationships
• Handle contract renewals and follow up on customer retention
• Follow up on sales leads and enquiries via calls and emails
• Prepare quotations, proposals, and renewal offers
• Identify upselling and cross-selling opportunities
• Handle customer orders and maintain accurate records
• Coordinate with Operations and Accounts teams to ensure smooth service delivery
• Resolve customer issues and provide timely support
• Prepare sales and customer reports for management
• Achieve assigned renewal and sales targets
• Provide sales and administrative support as required
• Perform other ad hoc duties and tasks assigned

Preferred Competencies & Qualifications

• Minimum GCE 'O' Level or equivalent
• Experience in service-based industries is preferred
• Strong customer service and relationship-building skills
• Good communication and coordination skills
• Comfortable with outbound calls and customer follow-ups
• Experience in quotations, proposals, renewals, or sales support is an advantage
• Able to work independently and manage multiple customer accounts
• Spoken Mandarin required to liaise with Mandarin-speaking customers and associates

Key Skills

• Customer Enquiries & Customer Service
• Building Customer Relationships
• Contract Lifecycle Management
• Cross-Selling & Upselling
• Customer Interaction Management
• Outbound Calling
• Sales Support
• Outside Sales
• Proposal Writing
• Preparing Quotations
• Contract Renewals
• Sales Reporting
• Service Quality Management
• Coordination with Operational Delivery Teams

Benefits

• Renewal commission for every successful contract renewal
• Career growth opportunities within a growing company
• Friendly and supportive working environment

Remuneration

Basic Salary + Renewal Commission

Interested candidates with good communication skills and a strong customer-focused attitude are encouraged to apply.