Data Centre Operations Support

Role: DATA CENTRE OPERATIONS SUPPORT

Key Responsibilities:

Infrastructure Management:

 Monitor and maintain critical infrastructure including power systems (UPS, PDUs), cooling systems, and fire suppression systems

 Conduct regular environmental monitoring checks (temperature, humidity, water leakage)

 Coordinate with vendors and teams for infrastructure issue resolution

 Support facility maintenance activities and equipment installations

 Maintain cable management and facility organisation

 Ensure facility cleanliness and operational readiness

Physical Security:

 Monitor and manage access control systems and CCTV operations

 Handle visitor management and escort duties

 Maintain security logs and access records

 Ensure compliance with physical security policies

 Report security incidents and anomalies

IT Operations:

 Monitor IT systems health and performance

 Perform basic troubleshooting and system administration tasks

 Support backup operations and disaster recovery procedures

 Process service requests and support incident management

 Assist with change management activities

 Monitor security alerts and perform basic security checks

 Support user access management

 Documentation & Reporting:

 Maintain facility layout and infrastructure records

 Update system and operational documentation

 Track IT and infrastructure assets

 Log activities and incidents

 Generate regular operational reports

 Keep maintenance records current

EXPERIENCE AND SKILLS NEEDED

Qualifications:

 Diploma/Degree in IT, Facilities Management, or related field

 Experience in IT operations or data centre operations

 Understanding of infrastructure systems and IT operations

 Knowledge of security principles and compliance requirements

 Strong problem-solving and analytical skills

 Excellent communication and coordination abilities

 Ability to work in shifts or respond to emergencies when required

Desired Certifications:

 ITIL Foundation

 Data Centre Operations certification

 Basic IT infrastructure certifications

 Security awareness certification