CLEANING DEPARTMENT MANAGER

Job Responsibilities:

• Manage and oversee the overall operations of the cleaning department to ensure efficient delivery of building cleaning and janitorial services.

• Develop departmental work plans, cleaning schedules and operational procedures to meet client requirements.

• Supervise and coordinate cleaning supervisors and operational staff to ensure proper execution of assigned duties.

• Allocate manpower and resources according to operational requirements and client service agreements.

• Monitor cleaning standards through regular site inspections and ensure that all assigned premises are maintained properly.

• Liaise with clients to understand service expectations, address complaints and maintain good business relationships.

• Oversee the procurement, distribution and proper utilisation of cleaning materials, equipment and supplies.

• Ensure that departmental operations comply with workplace safety, health, hygiene and environmental regulations.

• Monitor departmental performance, operational expenses and manpower productivity, and implement improvements where necessary.

• Prepare departmental reports, evaluate service performance and recommend strategies to improve operational efficiency.

• Coordinate staff training and development to maintain service quality and improve workforce capabilities.

• Work closely with management and other departments to ensure smooth coordination of business operations.

Job Requirements:

• Relevant working experience in cleaning services, facilities management or building maintenance operations will be an advantage.

• Strong leadership and departmental management skills with the ability to supervise and coordinate teams.

• Ability to plan, organise and manage multiple cleaning projects and operational assignments.

• Good communication and interpersonal skills to liaise with clients, employees, suppliers and management.

• Knowledge of cleaning procedures, equipment, materials and workplace safety practices.

• Ability to manage manpower allocation, operational resources and departmental budgets.

• Strong problem-solving, decision-making and organisational skills.

• Ability to handle client feedback, resolve operational issues and maintain service standards.

• Good time-management skills and the ability to work independently.