Communications Executive (Safe Place)

Safe Place an initiative of Lakeside Family Services (LFS) is a social service programme committed to supporting individuals and families in the community. We are looking for a Communications Executive to join our team and play a key role in strengthening our communications efforts, raising awareness of our mission and programmes, and showcasing our impact in the community.

Key Responsibilities

Coordinate Communications Initiatives and Assets

• Contribute ideas and recommendations for communications campaigns and initiatives to increase awareness of Safe Place's mission and engage stakeholders.
• Prepare briefs and coordinate communications projects from planning to completion.
• Coordinate the development and publication of communications materials, including social media posts, newsletters, impact reports, annual reports and event collateral.
• Liaise with internal and external stakeholders to gather data and stories, arrange interviews, manage reviews and approvals, and ensure timely delivery of communications materials.
• Develop and manage the content calendar for Safe Place's social media platforms.
• Review communications materials to ensure consistency in branding, tone and messaging.
• Track communications projects and follow up with stakeholders to ensure deliverables are completed on time.
• Monitor communications performance and recommend improvements to enhance audience engagement.
• Triage social media enquiries to the appropriate internal teams.
• Update and maintain website content through the content management system.
• Coordinate with media outlets, including responding to media enquiries, preparing communications materials, obtaining approvals and facilitating media opportunities that showcase Safe Place's mission and impact.

Create Content and Visual Assets

• Develop creative concepts and content that communicate key messages effectively across digital, print and event channels.
• Design communications assets such as social media graphics, posters and event collateral, ensuring alignment with Safe Place's brand identity.
• Capture and edit photos, short-form videos and interviews for use across communications channels.
• Write engaging social media copy and captions that highlight Safe Place’s work, programmes and impact.

Other Responsibilities

• Maintain and organise Safe Place’s digital asset library, including photographs, videos, design files and communications resources.
• Coordinate with external vendors to obtain quotations and manage the production of approved print and media materials, ensuring quality and timely delivery.
• Undertake any other duties and responsibilities assigned by the supervisor or Head of Department.

Requirements

• Diploma or Degree in Communications, Marketing, Design, Visual Communications, Journalism or a related discipline.
• 1 to 3 years of relevant experience in communications, marketing, content creation, graphic design or a related field. Fresh graduates with a strong portfolio in graphic design and digital content creation are welcome to apply.
• Proficient in Canva, with familiarity in Photoshop or equivalent design software.
• Experience creating content for social media platforms such as Instagram, Facebook and TikTok.
• Good writing and editing skills, with the ability to adapt content for different audiences and platforms.
• Strong project management and organisational skills, with the ability to manage multiple projects and deadlines.
• Excellent attention to detail, creativity and visual aesthetics.
• Strong interpersonal and communication skills, with the ability to work collaboratively with internal and external stakeholders.
• A collaborative mindset, curiosity to learn and enthusiasm for working in the social service sector.