Export Customer Service Officer/ Executive

Working Location : Alps Avenue

Workinghours : 0900hrs-1830hrs (Mon-Fri) & 0900hrs-1300hrs (Sat)

Salary : Up toS$3500/month (commensurate with experience)

Transport : Company transport provided at Admiralty, Sengkang, Tampines & Tanah Merah

The Company serves as a logistics consultant, providing one-stop business solutions that connect people and companies beyond nationa land regional boundaries, through diverse logistics modes, integrating land, air and marine transport. We are currently seeking for :

Export Customer Service (Officer / Executive)

Job Responsibilities:

Customer Service Interaction

• Provide prompt and professional customer service and shipment updates
• Provide the flight details to customer within the stipulated time (1 hour) upon receipt of the booking
• Process export documentation compliance when processing the export work order
• Application of the correct export permit and other export custom processing in a timely manner
• Prompt to respond to all calls within 3 ringing tone consistently
• Monitor the onboard status and to promptly inform customers if any irregularities
• Effective communication with all relevant internal departments including Operations, Warehouse, Traffic, planning team, customer service and other stakeholders
• Keep abreast of the updated Airfreight rates is of accuracy
• Keep updated on any airline and relevant regulatory requirements
• Ensure timely submission of all monthly reports
• Liaising with internal and external stakeholders for shipment status and handling matters
• Ensuring all shipments are duly accounted and arranged as per SOP
• Working with Sales / other function groups for special arrangements

Job Requirements

• Minimum Diploma
• 5 years’ experience within the same industries / field
• Knowledge of computer is necessary (e.g., Excel, Words, PowerPoint etc.)
• Knowledge on Cargowise is a must

If this opportunity matches your experiences, we’d love to hear from you. Pease email your detailed resume in MS Word format to [email protected]

Ms. Anna Toh | Senior Talent Acquisition Consultant| CEI Reg. No.: R23118739 |